Glassworld is owned, designed, and managed by:

Red Pixel Web Design
(ABN: 79 695 950 085).

Delivery

Glassworld can supply you, the Glass Craftsman, your desired products delivered to your home via Australia Post *See Note for one small delivery charge, no matter how large your order! Orders are usually processed the same day and are dispatched either same day or next depending on time order is placed.

Out of stocks

If your order is out of stock we will contact you where possible to confirm a replacement product. If we cannot contact you we will supply a similar product to your order. Any replacement we send will be fully exchangeable if you do not require or like the substitute we supplied. ** See Note

Currency

All amounts shown on the Glassworld site are in Australian dollars. We are unable to supply goods outside of Australia via the store unless prior arrangements have been made with Customer Service via email. We can supply goods overseas that are fully paid for in advance via bank transfer or international money order. Please contact us here for more information.

Goods and Services Tax

All Goods incur a goods and services tax (GST). Freight charges also incur GST. The amount of GST will be shown individually at the checkout. This rate may change as directed by the Australian Government.

Defective goods

All goods are covered by their respective warranties against faults. If you have a product you believe to be faulty please contact us by email here or call us by phone BEFORE returning your goods within 7 days of receiving your order. We will give you instructions on how to return the goods in question and issue you with a Return Authority Number (RAN) ***see note.
We cannot accept responsibility for any goods returned or freight incurred without our prior knowledge. If you feel you have received faulty goods you must contact us via email here or phone within 7 days of it's receipt.

Glassworld will happily exchange or refund any goods found to be defective at our cost.

Returns

If we have made a mistake in shipping your order, contact us within 7 days of receipt by email here or phone and we will instruct you how to return the goods.  Return goods ONLY after we have issued you a Return Authority Number (RAN) ***see note. We cannot accept responsibility for any goods returned or freight incurred without our prior knowledge. The merchandise must still be in its original, unopened package so we can resell it as new & unused merchandise.  When returned, we will ship the correct item and pay all the freight costs.  We will replace your goods immediately on receiving your return accompanied by the RAN.

If you want to return undamaged merchandise that you ordered, you can do so within 7 days of its receipt.  Email us here or phone for a Return Authority Number (RAN) ***see note. The product must still be in its original, unopened package so we can resell it as new merchandise.  You will have to pay the freight for its return.  When received and inspected, you will be issued a credit for the merchandise less a 20% restocking / handling fee ($5 min.).  The freight to is not refundable.

This policy is strictly followed with no exceptions.  Our on-line store is designed to help you know what you are ordering by providing a picture of each item ordered to prevent ordering errors.  To be sure what you are ordering, click the picture or more info button to see a larger picture and additional information.

We're sorry but we can't accept returns on: Glass or glass products, books, patterns or items with patterns, glass cutters, lead cames, chemicals, tool kits, and products with a limited shelf-life like paints and adhesive lead.
Delivery refusals are treated as undamaged merchandise returns and are subject to terms described above.

* Some goods cannot be carried by Australia Post and are sent to you via a local courier service. In this case goods may be delivered to your local courier depot for collection. GST applies to freight cost.

** Substitutes that Glassworld supplies in lieu of out of stocks can be returned as long as they are in their original condition and not opened, used or marked in any way.

*** Do not return goods unless we issue you a RAN (Return Authority Number) e-mail us or phone to obtain a RAN.  Because returns received without a RAN often get lost or sidetracked, they will be refused, or, at our option, treated as returned merchandise if saleable and subject to the restocking fees described above.